All Systems Operational

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Welcome to the CU Anschutz Medical Campus OIT and CU Denver OIT system status page. OIT will provide information about service interruptions here.

Authentication Services ? Operational
Email ? Operational
Canvas ? Operational
Network Services ? Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
Telephone Services ? Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
University Webpages ? Operational
CU Anschutz Operational
CU Denver Operational
Virtual Private Network (VPN) ? Operational
Zoom ? Operational
Other Systems and Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 30, 2025
CU Websites Inaccessible for some CU Anschutz and CU Denver Campus Users
Resolved - This incident has been resolved.
Aug 30, 10:48 MDT
Monitoring - A fix has been implemented and ISS personnel are monitoring the results. Ticket 469092.
Aug 29, 13:40 MDT
Update - Technical staff continue to troubleshoot the issues with the CU Denver Auraria Library guest network. The issues accessing CU websites have been resolved and ISS personnel are monitoring the results. For any users still experiencing issues accessing CU websites, please reach out to the OIT Service Desk at 303-724-4357 (4-HELP from a campus phone) to report. Updates will be provided. Ticket 469092.
Aug 29, 11:29 MDT
Update - Some on-site CU Anschutz and CU Denver campus users continue to experience issues accessing CU websites and CU Denver Auraria Library users are experiencing intermittent issues accessing the public wifi on the guest network.
Aug 29, 09:28 MDT
Investigating - Some on-site CU Anschutz campus users may experience issues accessing CU websites. Technical staff are investigating and updates will be provided. Ticket 469092.
Aug 29, 07:37 MDT
Aug 29, 2025
Aug 28, 2025
Internet Outage Impacting Fort Logan ARTS Clinic
Resolved - This incident has been resolved.
Aug 28, 12:35 MDT
Monitoring - Power and network have been restored. ISS personnel are monitoring the results.
Aug 28, 12:03 MDT
Investigating - ISS has received reports of an internet outage impacting the Fort Logan ARTS Clinic. Technical staff are investigating and updates will be provided.
Aug 28, 09:29 MDT
Issue Accessing Services, including Cherwell and RedCap
Resolved - From 9:45 - 10:30 am, users may have experienced sporadic issues accessing services such as Cherwell and RedCap. ISS personnel have verified the stability of these systems and continue to investigate the root cause. Tickets 468826 and 468851.
Aug 28, 07:30 MDT
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Cisco Video conferencing equipment technical issues
Resolved - Technical staff have investigated this equipment problem. All rooms affected by this outage have alternative video conferencing solutions in place and are able to complete all video conferencing functions. An incident report will be sent within the next business.
Aug 25, 12:54 MDT
Update - We are continuing to investigate this issue.
Aug 25, 09:25 MDT
Investigating - All Cisco video conferencing equipment is experiencing a problem where users can not call to recipients outside of our network. Teams are currently investigating. MI# 466616
Aug 20, 11:58 MDT
Ticketing System emails not being delivered
Resolved - Technical staff have implemented a fix. After a period of monitoring and no reports of other issues, the incident is considered resolved. An incident report will be sent out in one business day.
Aug 25, 09:23 MDT
Update - Technical staff have implemented a fix. After a period of monitoring and no reports of other issues, the incident is considered resolved. An incident report will be sent out in one business day.
Aug 22, 16:50 MDT
Monitoring - Technical staff has performed troubleshooting and applied a fix. Monitoring is taking place to ensure that the fix is working properly.
Aug 22, 15:35 MDT
Investigating - The OIT service desk is receiving reports of emails sent to the service desk not being received, resulting in a lack of ability to request services. The workaround is to submit tickets via the self-service portal or to call the service desk at 303-724-4357. MI# 467404
Aug 22, 13:27 MDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Aug 21, 2025
Phones Outage in EHS Bldg
Resolved - Technical staff have investigated the outage in EHS bldg. Testing was performed to confirm that no issues remain and phones are working as expected. An incident report will be sent out in the next business day.

After discussion at the ICM meeting on 8/28/2025, it was decided that this major incident should be de-escalated to an incident.
Aug 21, 16:28 MDT
Update - Technical staff have investigated the outage in EHS bldg. Testing was performed to confirm that no issues remain and phones are working as expected. An incident report will be sent out in the next business day
Aug 21, 15:57 MDT
Investigating - ISS is receving reports of phone outages in the Environmental Health and Safety building (R30). Technical staff are investigating the outage. Updates will be provided. MI# 466935
Aug 21, 10:14 MDT
Access to EPIC system for Colorado Children's Hospital
Resolved - Technical staff have resolved this issue. An incident report will be issued in the next business day
Aug 21, 12:56 MDT
Investigating - Some users are reporting not being able to access EPIC for the Colorado Children's Hospital from CU Anschutz Campus. Technical staff are investigating this outage. MI# 466937
Aug 21, 10:09 MDT
Aug 20, 2025
Cisco Finesse call center experiencing problems
Resolved - This incident has been resolved.
Aug 20, 18:34 MDT
Update - After the restart some users are still experiencing problems. ISS is continuing to investigate.
Aug 20, 13:57 MDT
Identified - At 12:15pm ISS will be restarting the services for this system. Users may experience a brief interrupation in services during this emergency maintenance activity.
Aug 20, 10:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 20, 08:55 MDT
Investigating - Some users are experiencing problems logging into Cisco Finesse call center and are not able to receive phone calls. ISS is currently investigating.
Aug 20, 08:36 MDT
Aug 19, 2025
University Information systems | Tableau PRD environment unavailable
Resolved - University Information Systems (UIS) is experiencing a service interruption with Tableau which is affecting access to the PRD environment. We will send updates as they become available.
Aug 19, 10:19 MDT
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

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